Helping Britannia rule the facilities management space

The successful collaboration between Britannia and LaddersFree proves that ‘people buy from people’ - plus excellent window cleaning services! 

• An enduring, strong partnership that’s lasted nearly 20 years
• Valued for our reliability, responsiveness and honesty
• Trusted to recommend sister-brand RSC to provide additional support.

Britannia Services Group, an FM leader specialising in retail, industrial, public sector and commercial complexes, has been delivering tailored services to blue-chip clients for almost four decades. It has a successful history of collaborating with other companies in order to offer customers the very best and most diverse facilities management solutions.

LaddersFree, part of the REACT Group, has been in partnership with Britannia for almost twenty years now, providing window cleaning, jet washing, gum removal and DOFF (steam) cleaning - chosen because we fit Britannia’s ethos of providing a responsive, no-nonsense, professional service which clients know they can rely on.

Over the years, a strong, trusting, relationship has grown between the two brands, and it didn’t take long for Britannia to start recommending us to some of their biggest clients. Within 12 months of our introduction by Richard Grinham, Commercial Director, LaddersFree landed a nationwide cleaning contract which is still in place today.

A collaboration that continues to grow

What Richard still - all these years later - appreciates about us is our honesty, responsiveness and experience. The fact that the teams go the extra mile. That we get the basics right in terms of timeliness, accuracy and admin. That we offer reliable communication and rapid problem-solving.

"The staff answer the phone first time and tackle the issue quickly,” he says.

Richard particularly values that we’re open and realistic about what can be achieved, unlike other companies that say ‘yes’ then cobble together a sub-standard solution - and that’s actually where our sister-brand, REACT Specialist Cleaning, comes in. 

When presented with a significant FM challenge by a client, Britannia needed additional support and we suggested RSC. A plan was developed to address the issue, extending the service portfolio that Britannia could then offer. This included reactive cleans, crisis cleans and hazardous waste removal. This second relationship has gone from strength to strength, allowing Britannia to go above and beyond for its client.

Supporting Britannia in the future

As our partnership with Britannia endures, we are proud to provide the services and support required to help them achieve their goals and customer promises. Whether it’s windows, gutters, cladding or signage cleaning solutions, our team of friendly, local experts are ready.

Building a strong relationship takes two and working with Britannia over the years certainly emphasises a mutual respect and appreciation for excellent FM service delivery. Looking into the future, with its many exciting innovations, we’re excited to continue our journey with Britannia. 

How LaddersFree works with the FM industry

We currently manage FM contracts at over 400 sites nationwide, so whether its new challenges, extra support or simply the requirement for regular window cleaning, we have the capability and experience to help. Let us tell you how we work with facilities management teams and find out why so many trust us with their external cleaning needs. Contact us now for a chat on 0800 118 2830 or send a message online.